Refund policy

RETURN POLICY

All sales are final. 

Returns are accepted on items that are unwashed, unworn, unused with all original tags attached. Please email hello@watermelonapparel.com within 7 days of receiving the item, and let us know the reason and which item you'd like to return. Once we receive the email we will proceed with the return process.

You may return merchandise by mail within 14 days after original purchase date. 

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. The return value is determined by the last retail price of the item.

Orders that are refused will be charged the original shipping plus the cost of return shipping to us. 

If package is undeliverable because of missing, incorrect, or incomplete apartment numbers, suite numbers, or other destination information, cost of resending package will be invoiced to customer.

Once a package is dropped off to our carrier for delivery, we do not have control over the package and cannot guarantee the condition of the shipment. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for carrier delays or errors.

 

INTERNATIONAL SHIPPING

We are not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. If customer refuses to accept the package or no attempt is made in the country of the destination to deliver the package, we reserve the right to abandon the package(s) and will not be responsible for any refund.